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MSC Samar (built 2019), 23 756 TEU
  Stand   C40

COMMERCIAL INSIDE SALES

Responsibilities:
• Timely follow-up of quotations at the request of customers in accordance with the instructions of MSC Geneva and local management
• Keeping cargo agreements in TMS up-to-date
• Resolving any cargo disputes in collaboration with customer service or other parties involved
• Collecting and analyzing of commercial information
• Gathering market-relevant information and constantly being informed of changes and trends in the market and trade
• Maintaining contact with existing and potential clients

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MSC Samar (built 2019), 23 756 TEU
  Stand   C40

COMMERCIAL TRAINEESHIP

Responsibilities:
• Obtain knowledge of the shipping industry and get familiar with the quality standards and values of MSC.
• Learn to identify customer needs and expectations and respond to them in a timely, professional and effective manner
• Provide your critical insights on the existing procedures and come up with possible improvements
• Seek feedback and input actively from more experienced colleagues
• Develop alliances with a broad range of people by demonstrating respect for others. Learn to adjust your communication style to meet the needs of individuals at various organizational levels both internal as external

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MSC Samar (built 2019), 23 756 TEU
  Stand   C40

CUSTOMER CARE AGENT EXPORT

Maakt het idee van een internationaal bedrijf met een familiale mindset jou ook zo blij? Heb jij zin om een belangrijke rol te spelen in het succes van MSC? Dan ben jij onze ideale Customer Care Agent Export.

Als Customer Care Agent Export ben je verantwoordelijk voor de volledige customer journey van onze klanten. Het is jouw doel om hen optimaal te ontzorgen. Je neemt het ownership op jou om onze klanten van A-Z doorheen alle fases van hun klantendossier te begeleiden. Hoe je dat gaat doen? Door op een klantvriendelijke en proactieve manier vragen, opmerkingen en klachten te beantwoorden en terug te koppelen naar de klant. Die vragen en klachten oplossen doe je niet alleen, maar in samenwerking met onze andere interne en externe diensten. Rekening houden met onze bedrijfsprocedures en een zorgvuldige administratie horen hier natuurlijk ook bij! In deze functie rapporteer je aan de Customer Care Teamlead.

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MSC Irene (built 2010), 13 798 TEU
  Stand   C40

CUSTOMER SERVICE AGENT EXPORT

Does the idea of an international company with a family mindset make you happy? Do you want to play an important role in MSC’s success? Then you are our ideal Customer Care Agent Export.
As a Customer Care Agent Export, you are responsible for the entire customer journey of our customers. It is your goal to unburden them optimally. You take the ownership to guide our clients from A-Z through all the phases of their customer experience. How will you do this? By answering questions, comments and complaints in a customer-friendly and proactive way and by giving feedback to the customer. You will not solve these questions and complaints alone, but in cooperation with our other internal and external services. Taking into account our company procedures and of course administration is part of this! In this function, you will report to the Customer Care Teamlead.

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