Transuniverse Forwarding
Products & services
OWN SUBSIDIARY COMPANIES IN FRANCE AND MOROCCO
Transuniverse Forwarding has set up subsidiaries in France and Morocco. Transport to both countries was expanding so rapidly that the need for our own local organisations arose. These offices and hubs have been operational for a few weeks, giving service provision in both countries a strong boost.
TRANSUNIVERSE’S ROMANIAN BACK OFFICE NOW ALSO WORKS FOR THIRD PARTIES
Transuniverse Ro S.R.L., the Romanian subsidiary of Transuniverse Forwarding, is now also active in ‘shared services’ for third parties. It has been providing various administrative services for its parent company, but more recently these services have also been available to third-party companies.
Transuniverse Webportal
Functionalities: Booking, follow up, archiving orders, invoices and users administration Benefits: Fast and user-friendly interface, booking orders yourself, central monitoring of shipments, download pod’s and other documents, online consulting invoices and their payment, related invoice documents can be downloaded, customer has the management of addresses and users in own hands and TRANSPARENCY TO THE CUSTOMER
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E-tracker shows customers how their shipments are progressing
“Where is my shipment?” It is a question that all shippers regularly ask - and they want a clear answer. Transuniverse Group’s new e-tracker is a further contribution to high-performance, proactive monitoring. The transport sector has changed enormously in recent decades, and the competition has certainly not slackened off. Good shipment monitoring and clear communication with the customers have become essential. Drivers who do domestic runs for Transuniverse recently received a PDA (personal digital assistant) enabling them to directly transmit all the data about loads they receive or deliver by electronic means. During the summer, the group will also be testing the system on twenty international drivers. Transuniverse hopes that the lessons learned will make a further roll-out possible in the autumn. Five steps Since June, data has been fed into the e-tracker to tell customers the status of their shipment. The customers use a portal with a unique access code to retrieve the information. The e-tracker distinguishes five steps: registration of the transport order (the system uses that order number to create the unique access code for the customer), collection of the shipment from the customer, arrival at Transuniverse, departure from Transuniverse and delivery to the destination. Automatic message When a truck leaves Transuniverse in Wondelgem, for example, a shipping departure notice is also emailed to the recipient. It contains a link they can click on to consult all their information, and states the expected delivery date. The e-mail is written in the recipient’s own language. In the e-tracker itself, the customer can choose to use the portal in English, French or Dutch. There is no need for the customer to phone for information, which is a great advantage. If customers wish, they can also be kept informed automatically of the exact status on a daily basis. Answers to frequently asked questions (FAQ) can be found in the e-tracker itself.
