Responsible for the strategic and operational planning of routes, vehicles, and drivers. You optimize transport combinations to increase efficiency and profitability while ensuring close monitoring of trips and responding quickly to any issues. In direct contact with clients, you manage requests, pricing, and follow-up with transparency and collaboration. You lead the operations team and drivers, acting as a mentor and point of contact, while ensuring effective workforce scheduling. You analyze processes and propose concrete improvements to enhance overall performance. You oversee quality control and handle complaints, always keeping customer satisfaction as a top priority. With strong organizational skills, responsiveness, and clear communication, you ensure an efficient, customer-focused transport operation.
