Function
Handling all import and forwarding files (incoming, outgoing, and transit shipments):
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Registering incoming orders;
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Creating the forwarding file;
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Forwarding tasks to be performed to subcontractors;
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Preparing all necessary documents required to execute the order (via existing computer software or manually);
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Following up the shipment until it reaches its final destination;
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Informing the customer or agent about the progress of the shipment.
Administrative:
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Entering and verifying the costs incurred for each file;
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Settling the customer based on the agreed terms;
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Resolving any disputes that may arise during the execution of the order, either resolving them yourself or forwarding them to the forwarder, depending on the scope.
