Awards were presented this week in London at the SustainableIT Impact Summit during London Climate Action Week to organisations pioneering achievements in responsible AI and sustainable technology leadership.
What the award recognises
The Responsible AI Impact Award recognises organisations that exemplify and facilitate the effective and sustainable deployment of artificial intelligence at scale within the enterprise. The goal of this award is to spotlight and honour outstanding organisations that adopt and leverage AI technologies in ways that:
Optimise business and societal value
Ensure security and safety
Promote equity and inclusion
Foster environmental stewardship
“At Kuehne+Nagel, we believe that AI should always follow our lead. It must be inclusive, explainable and accountable. This award is not just recognition of our technology—it’s recognition of our values,” said Mark Buckle, Head of Strategic AI at Kuehne+Nagel. “We want to put AI at the fingertips of all our people so that we can use new technologies to benefit both our employees and customers.”
Leading AI innovation in logistics
In the logistics sector, Kuehne+Nagel is a frontrunner in AI, leading the way and creating value for customers. Several AI initiatives are already live for customers’ benefit.
“For example, we are using tailor-made generative AI algorithms to detect and remove duplicates from customer master data. With gen AI, we have significantly decreased the time needed to clean up the data, and at the same time accuracy has gone up to more than 90%,” Sundberg added. “AI is helping us to automate almost real-time processing of expense reports internally. Also, we are using AI to predict estimated time of arrival to offer a better customer experience. Not to forget our efforts to deploy AI into our pricing models and customer service systems.”
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